THE VALUE ADDED SERVICES, CUSTOMER RELATION SHIP MANAGEMENT AND CORPORATE SOCIAL RESPONSIBILITIES OF ROBI AXIATA LIMITED.

Abstract

Robi Axiata Ltd. is one of the leading mobile telecom service providers in Bangladesh. Their key for being successful is that they are always delivering good services to their customers. They are providing regular Pre Paid and Post Paid packages to their customers. Other than these they are offering some corporate facilities to the corporate clients as because market is very much competitive and all the operators are trying to get as more corporate clients they can grab. This internship report starts with an introduction followed by objective, scope, methodology and limitations of the study. But this report mainly focuses on experience that has been gathered while working in the Competence Development of Robi. Firstly, I have integrated the organizational background, different divisions or departments of Robi Axiata Limited. and their activities, their products or service offerings, current market situation of mobile telecommunication sector.