An Internship Working Report Presented in Partial Fulfillment of the Requirements for the Degree of Bachelor of Business Administration (B.B.A)

Abstract

I have done my internship in the National housing Finance and investments limited (NHFIL). The internship in the NHFIL has given me the opportunity to experience the real life situation in a financial organization. The topic of my internship program is “Working report on Customer Dissatisfaction of National Housing Finance and Investments Limited” National housing finance and investments Limited, a non banking financial institution was incorporated on August 18, 1998 as a public limited company under the companies Act, 1994 and obtained license from the Bangladesh Bank on 19th December, 1998. With the expansion of NHFIL’s operations during 2000, its operating revenues increased to Tk 48 million as against the operating expenses of Tk 13 million showing an operating income of Tk 35 million. The company has a board of directors and a 19 member management team led by a managing director. This report is done on the marketing department and customer dissatisfaction of national housing finance and investments limited. This report contains objective, scope, limitation, methodology, mission, vision, product and service, some risk factors, reasons of customer dissatisfaction, problem statement and also recommendation. This report shows the current scenery of marketing department of national housing finance and investments limited. In the conclusion, the NHFIL’s financial goal is to capitalize on long term shareholder value by achieving advanced performance while maintaining strong financial stipulation. This study was given and idea of how a NHFIL operates and what are facilities are giving to their customer.