Key Factors in Guests’ Perception of Hotel Atmosphere: A Case on Kakarvitta, Nepal

Abstract

The goal of this research is to identify key variables that can be used to evaluate guest house services from the guests’ perspective. One hundred thirty five guests were selected by judgement sampling procedure for the study. A multivariate analysis technique like “Factor Analysis” was used to identify the factors. The results shows that amenities and transport services, attached bathroom and bar services and food and discount facilities have emerged important factors for selecting guest houses.